Q: Can I extend my Warranty?
A: Yes, we have extended warranty options available [Here]
Q: What does the warranty cover
A: You can read about the warranty here [Here]
Q: Where can I buy an Ogawa Chair?
A: Ogawa chairs can be purchased from our authorized dealers.
Q: What is the warranty on Ogawa chairs?
A: Each of our Ogawa chairs has a unique warranty. Each individual warranty is listed on the chairs’ product page.
Q: What If I experience a problem with my Ogawa chair?
A: Email: support@ogawaworld.ca or call 1-888-270-8538 to speak to our customer service team.
Q: Where can I find my chair’s User Manual?
A: You can find downloadable user manuals here. or you can contact us here and we would be happy to send you one.
Q: What is the weight capacity on an Ogawa chair?
A: All of our Ogawa chairs can safely hold up to 300 LBS.
Q: Is there a height limit on the Ogawa chairs?
A: Ogawa models are designed to fit anyone approximately 5’2” to 6’5” in height. Additionally, the footrest length is adjustable on all models.
Q: How long has Ogawa been making massage chairs and lift chairs?
A: For over 20 years, Ogawa’s parent company Xiamen Comfort Science and Technology has been a Global Leader in innovative seating and wellness solutions. Ogawa is proud to be bringing these unique wellness products to North America.
Q: Where are Ogawa chairs made?
A: All of our Ogawa chairs are made in our factory in Xiamen, China.
Q: Where is Ogawa based?
A: Ogawa’s marketing, sales, design team, customer service, and executive offices are based in Los Angeles, California.
Q: How do I clean my Ogawa chair?
A: To clean your chair you should simply dust/vacuum over the high performance leatherette, wipe the chair using a cloth moistened in a warm mild soap solution, and then wipe with normal water. Do not use saddle soap, polishes, or waxes.